I’m new to aged care
See what happens at an assessment and how to apply through My Aged Care.
See how it worksAged care, close to home
A little help.
A lot more life.
Explore support that can help you or someone you love stay independent, connected and comfortable at home.
Getting started
Where are you on your care journey?
Choose the situation that sounds like yours.
I’ve received my assessment outcome
Check your letter for the services you’ve been approved for and what to do next.
Understand your outcomeI’m thinking about switching providers
Find out how to compare providers and plan a change with minimal disruption to your care.
Read the switching guideCare options
Support for everyday life
Home care can take many forms. Here are some common kinds of support to ask about when you’re planning care.
Help around the house
Help with cleaning, laundry, shopping or preparing meals.
Personal care
Help with daily routines such as showering, dressing and grooming.
Transport
Help getting to appointments, the shops or activities in your community.
Social support
Company at home or support to stay involved in activities you enjoy.
Respite care
Short-term support that gives a family member or regular carer a break.
Nursing and allied health
Clinical support such as nursing, physiotherapy or occupational therapy, depending on your assessed needs.
Support at Home
From assessment
to support
Apply for an assessment
Start with My Aged Care online or by phone. An assessor will talk with you about your daily routine and what help would make a difference.
Read your outcome
Your outcome explains which services you’re approved for. My Aged Care can help you understand the next step.
Choose a provider
Ask providers about availability, costs and how they’ll tailor support to your routine.
Frequently asked questions
Aged care questions, answered
What is Support at Home?
It’s an Australian Government program that helps eligible older people live independently at home. An assessment determines which supports you can access. Read the program overview.
How do I know if I’m eligible?
My Aged Care can check if you meet the requirements for an assessment. The assessment looks at your situation and the help you need. Check if you should apply.
Can I help a family member apply?
Yes. You can help them gather information and support them during an assessment. Call My Aged Care to discuss how to apply with them and what consent is needed.
How much might I pay?
Your contribution depends on the services you receive and your circumstances. Ask providers for their prices and check My Aged Care’s guide to contributions.
Can I change my current provider?
Yes. Check your current agreement and confirm your new provider’s availability before agreeing on an end date. See the steps for changing providers.